Shipping & Returns

RETURNS

Because our products are perishable, we do not accept returns. But don't stress if things don't go as planned with your order! We're here to make things right. If you have any concerns with the condition or completeness of your order, just give us a shout and we'll work to resolve the issue, either by sending a replacement shipment or issuing a refund. We want you to be satisfied with your Simply Cheese experience!

SHIPPING

SUMMER HEAT ALERT! If you're located in a warm area where the temps soar above 70 degrees, make sure to add an insulated carton to your order. This way, your cheese and butter stay cool and fresh. Trust us, it's worth it to add an insulated carton. If not, we may have to cancel your order to keep things cool, if you know what we mean! So, beat the heat and add that insulated carton to your order!

PLEASE REVIEW THE INFORMATION BELOW CAREFULLY

• We take great care to ensure your cheese and butter arrive in impeccable condition, particularly during warm weather (70+ degrees, hello summer!). To assist with this, we strongly recommend adding an insulated shipping carton to your order. This guarantees that your cheeses will reach your doorstep in their best state, ready to be enjoyed. If we determine that the weather is too warm, we will promptly inform you. We prefer to cancel and refund your order rather than deliver a melted mess!
• If you are uncertain about the weather forecast, no worries! You can easily check it on websites like www.weather.com or www.accuweather.com. Please be sure to review the forecast for the upcoming days.
• Kindly note that we exclusively ship orders on Mondays, Tuesdays, or Wednesdays to ensure that they arrive fresh before the weekend.
• Enjoy free shipping when you spend $80 or more! Who doesn't appreciate a fantastic deal?
• We utilize UPS Ground (1-4 days) or UPS Second Day Air for shipping your order. Keep in mind that UPS does not operate on weekends and requires a physical address (no PO boxes).
• Refer to the map below to estimate your cheese's arrival date. Orders placed before noon are expected to ship on the same day, though this cannot be guaranteed. Orders placed after noon will still be on their way shortly!
• Lastly, if shipping your order means it will be left unattended over the weekend, we will delay shipping to Monday. Therefore, please provide us with the correct address to avoid any confusion.

If you have any questions regarding shipping before placing your order, please do not hesitate to reach out to us via our Contact Form.